Who we are
At OmniCart LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the following Refund and Returns Policy.
1. Returns
Customers may request a return within 30 days of receiving their order, provided the item is eligible for return.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item should be returned in its original packaging, when applicable.
- Proof of purchase or order information may be required.
- The item must not be damaged due to misuse, improper handling, or normal wear and tear.
Some products may not be eligible for return due to their nature
2. Non-Returnable Items
Certain products may not be eligible for return, including:
- Perishable goods
- Personal care or hygiene products that have been opened or used
- Items marked as final sale or non-returnable
- Gift cards
- Products that have been damaged or altered after delivery
If you are unsure whether your item is eligible for return, please contact us before sending it back.
3. Damaged or Incorrect Items
Please inspect your order when you receive it. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order details and photographs of the item and packaging.
We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.
4. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
5. Return Shipping
Unless the item was received damaged, defective, or incorrect, customers may be responsible for return shipping costs.
Original shipping charges may be non-refundable unless otherwise required by applicable law.
6. Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has been shipped, it may no longer be eligible for cancellation and may need to follow our return process.
7. Refund Delays
If you have not received an approved refund, first check your bank or payment account. Refund processing times can vary.
If you still have not received your refund after the applicable processing period, please contact us.
9. Contact Us
For questions regarding returns, refunds, or exchanges, please contact:
OmniCart LLC
Website: OmniCartLLC.store
Email: info@omnicartllc.store
